From your first cash offer request to the payment terms in a sale. Start with the question on your mind.
Yes. Use the contact form with your name, email, claim status and question. You do not need an amount or documents to ask. If you have already submitted a request, use the same email and include your reference.
Ask about your claimSelect your claim status, enter the amount from your records and add your contact details. Terraloss reviews the request. If we can make an offer, it will set out a purchase price, the rights being bought and payment terms for you to consider.
Request a cash offerYou receive a reference for your saved request. The next step is a review of your claim; we may need supporting information. An offer, if available, follows that review. The form confirmation is a record of your request, rather than a purchase price or payment confirmation.
Our approach to buying claimsThe cash price is set in an individual offer. Your Allowed CLC Amount, claim status, previous distributions, the rights being sold and uncertainty about future recoveries all matter. The website calculator illustrates a 3–5% range before any agreed deductions. An individual offer follows a review of your claim.
How to compare purchase offersNo. You decide after reviewing the offer. A sale requires a separate agreement defining the rights transferred, price, verification and closing conditions.
Read the sale processThe buyer receives the rights transferred under your agreement, including any future distributions those rights cover. If recoveries on those rights rise later, that benefit generally belongs to the buyer. Check whether the agreement reserves any rights or further payments for you before deciding to sell.
Compare selling with keeping your claimPayment becomes due under the signed purchase agreement. Check the proposed date, the verification and transfer steps, and any other payment conditions before accepting. An estate distribution has a separate timetable from a buyer’s payment.
A sale versus an estate payoutA same-day payment must be confirmed for your specific transaction. Ask about the payment date when reviewing the written offer and check which conditions must be completed first. Submitting a request alone does not establish a payment deadline.
The payment terms to checkInclude the amount and date of any payment in your request and keep the distribution notice. A proposed purchase needs to identify the remaining rights and explain how earlier payments affect the offer. The original allowed amount and the remaining entitlement may differ.
Check the basis of the priceLook for the legal buyer’s identity, the exact payment and currency, any fees or deductions, the rights included, and the conditions and timing for payment. Compare what you would receive after agreed deductions, using the same claim and rights as the basis.
Four things to have in writingTerraloss focuses on Terraform Labs Crypto Loss Claims. The proposed purchase concerns the claim rights described in an agreement. We do not operate a LUNA or UST token exchange, and a token balance alone does not establish an allowed bankruptcy claim.
Understand the claim amountStart from the official claims portal and read your claim determination. Use the amount stated as allowed, rather than your original investment or current token balance. Check the status and any instructions in your own notice before treating an amount as final.
Find the amount in your recordsYou can ask about a purchase while review is ongoing. Select “Still under review” before entering an amount, or choose “I don’t have an amount yet” to send a question. We need to review the status and supporting information before confirming whether an offer is available.
Start with your claim detailsKeep your claim determination, filing record and notices about previous distributions or assignments. The first request needs no uploads. Any later request for identity or ownership records should explain exactly what is required and how to provide it securely.
Prepare for a claim saleNo wallet connection is needed to request an offer. Never send a seed phrase, private key or portal password. Any later verification requirements should be explained before you provide documents.
Request an offer with your claim amountYour location alone does not settle whether a transaction can proceed. Claim status, the people involved, applicable restrictions and the payment route need individual review. Explain the specific notice or difficulty you are facing.
Terra claims and restricted countriesA payment problem and a claim determination are separate matters. Keep the notice, identify who issued it and check the reason given. Eligibility, identity checks, restrictions and the ability to receive a payment may need different follow-up.
Understand the type of restrictionTell us what you’re trying to work out. You can ask about your claim without knowing its final amount.
Ask TerralossFor your own determination, use the official claims portal. General claim procedures are described in the court-approved Crypto Loss Claim Procedures; case developments can be checked with the Plan Administrator. Individual purchase terms are set out in the sale agreement. Reviewed 5 October 2026.
Your amount, your status and the questions you want answered before deciding.
